Client service is one of the most important assets companies have. This is the way you can get directly to consumers' hearts. Customers service is based on human relations and conversations. Majority of people are safety addicts, we are not into constant divorces. We want long lasting relationships filled with love and respect. Customer service is relationship, which when done right will turn your customers into loyal ambassadors.
And this story about Timbuk2 bag from San Francisco. I found at Andy's blog is the proof of it. You have to read it. This is the great story of how the right approach and handling of the bad customer experience can be changed and turned into something valuable.
Photo by striatic
